Refund policy
1. Returns
a. Eligibility - We do not accept returns unless an item received is damaged/faulty. Please contact us within 3 working days.
b. Non-Returnable Items - Gift Cards, Original Art, Commissions and Art Prints are not eligible for returns.
c. Return Shipping - Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
e. Refund - Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. - If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-20 business days. - Please note that shipping costs are non-refundable.
2. Exchanges
a. Eligibility - We offer exchanges for items that are defective or damaged upon arrival. If you need to exchange an item for this reason, please contact our customer support team within 3 days of receiving your order.
b. Exchange Process - To initiate an exchange, please contact us or email us at hello@christenrose.com with your order number, a description of the issue, and a photo of the damaged or defective item. - We will provide instructions on how to return the item.
3. Cancellations
- If you need to cancel an order, please contact us as soon as possible. Orders cannot be canceled once they have been processed.
4. Contact Information
- If you have any questions or need assistance with a return, exchange, or cancellation, please contact us or email us hello@christenrose.com
5. Updates to the Return and Refund Policy
- We reserve the right to make changes to our return and refund policy as needed. Any updates will be posted on this page.