Shipping policy
Shipping Policy
1. Processing Time
- Although we try to process all our orders as quickly as possible.
- Art Prints are made-to-order and may have a longer processing time; please allow 3-5 working days for processing.
- Original Art please allow 2-4 working days for processing.
2. Shipping Methods
- We offer the following shipping methods:
- Standard Australia Shipping: Estimated delivery time of 2 to 10 business days.
- International Shipping: Available for select destinations with an estimated delivery time of 7 to 32 business days. Customs and import duties may apply; customers are responsible for these fees.
3. Shipping Costs
- Shipping costs are calculated based on the destination, weight, and dimensions of your order.
- Shipping rates will be displayed at checkout for your convenience.
- Free shipping may be available for orders over a certain amount; please check the website for current promotions.
Australia
Shipping calculated at checkout.
Pick Up - FREE (Birkdale Qld 4159)
International
Please contact for a quote.
All Prices in AUD $ (Australian Dollar)
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.
- Please allow up to 24 hours for tracking information to become available.
5. Shipping Destinations
- We ship to Australia and Worldwide.
- If you have questions about shipping to a specific location, please contact us before placing your order.
6. Lost or Damaged Items
- We are not responsible for lost or damaged items during transit. However, we will work with you to resolve any shipping-related issues.
- Please report any problems with your order within 3 days of receiving it.
7. Customs and Import Duties
- International customers may be subject to customs fees, import duties, taxes, or other charges imposed by their country's customs authorities.
- These fees are the responsibility of the customer and are not included in the purchase price or shipping costs.
- Please check with your local customs office for information on potential charges.
8. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
9. Contact Information
- If you have any questions or concerns about your order or our shipping policy, please contact us or email us at hello@christenrose.com
10. Updates to the Shipping Policy
- We reserve the right to make changes to our shipping policy as needed. Any updates will be posted on this page.